Q: Can you tell us about your service?
A: When cleaning your home we only use nontoxic natural products, that are never tested on animals. The products we use are safe; we make sure that they are NOT hazardous to your health, or the health of your pets. We are an environmentally friendly cleaning service, which means that we make every effort we can to minimize waste and preserve the integrity of the planet by using biodegradable substances.

Q: What makes your service different from any other cleaning service?
A: Our regular cleaning is more thorough than that of other cleaning services. In addition, we provide a service comparable to that of 4-star hotel and more, including a turn-down service and aroma therapy for your home. We treat your home with the utmost respect-all of our cleaners are hand-picked and specially trained to do so.  We are an environmentally and socially responsible service.

Q: Can you give me an estimate of your rates? 
A: Our rates are $35 an hour for first time customers with a four hour minimum. If you should hire us on a regular basis our rates are discounted as follows:

Weekly $24-28.00 hr (with a four hour minimum)
Bi weekly $29-33.00 hr (with a four hour minimum)
Monthly $34.00 hr (with a four hour minimum) 
Deep Clean $35.00 hr (with a three hour minimum per cleaner) 

Q: Do you do laundry and is it an extra charge?
A: We will wash and fold laundry but clients should be aware that laundry usually adds an additional hour to the final cleaning time. Clients must provide their own laundry supplies and are advised to inform the cleaner of any special garment care instructions.

Q: What supplies do I need? Can Simply Green Cleaners supply me with cleaning tools?
A: We are equipped with our own eco-friendly cleaning supplies.

Q: What type of products do you use and where do you purchase them?
A: Some common brand names of products we use are Ecover, Lifetree, Seventh Generations and Earth Therapeutics. We also utilize our own line of products Greener Cleaner, watch for them in our online store soon!

Q: What type of lead time do I need to give when booking a Luxury or Deep clean?
A: We usually require two days advance notice.

Q: Can I have the same cleaner if I use your service on a regular basis?
A: As long as you book on a regular day and time we can usually send the same cleaner. Please be advised that if a house cleaner is sick we may have to substitute him/ her with another cleaner.

Q: Are you insured?
A: We are licensed, bonded and insured.

Q: How do you ensure five-star quality service?
A: The team members at Simply Green Cleaning are specially selected based on their ability to perform and receive our signature training to provide exceptional service. We also have unique quality control measures in place to help ensure consistency in our standard of service.

Q: How do I give feedback to Simply Green Cleaners?
A: We welcome feedback from all of our clients since your delight with our service is our goal. Please contact us with your comments following a cleaning or feel free to rate us on Angie's List, www.angieslist.com.

Q: Are you insured against damages? What about objects of sentimental value?
A: At Simply Green Cleaners we treat your home as we would our own. However, in the event that an object is damaged, please notify our office within 24 hours and we will take action to provide compensation. We are licensed, bonded and insured. We also understand that every client has valuable and sentimental items that may not be replaceable, which is why we take extra care in your home.

Q: What type of training does your staff receive?
A: All cleaners must have considerable cleaning experience prior to employment with our company. Once an employee is hired s/he must complete a training program. The owner of Simply Green Cleaners personally ensures that all cleaners are diligent, courteous, and trustworthy. All background and criminal checks are completed prior to acceptance into training program.

Q: Do I have to be home when someone cleans?
A: The large majority of our clients are professionals and are not home when we clean. Some clients let us in before they leave for work and show us how to let ourselves out and some clients opt to make us a set of keys.  In most cases we utilize the garage door key pad when available.

Q: We have pets, is that a problem?
A:  We are accustomed to working around them. If your pets tend to get anxious around strangers it is best to have them in an enclosed area during the first cleaning or until they become accustomed to the cleaner. Please remember that extra time is needed to rid an apartment of pet hair.

Q: How do I pay?
A: We require a valid credit card on file prior to cleaning your home. Your card will be charged for the cleaning within 24 hours of the completed clean.  Please contact our office in advance of your cleaning to ensure that proper arrangements are made for payment.

Q: Do you offer discounts or promotions?
A: If a new client uses our services following your recommendation you will receive a 10% discount on your next cleaning. If you refer four clients to us that use our services we will give you a free cleaning. Please provide us with your email address as we do offer discounts throughout the year.

Q: What is your cancellation policy?
A: We understand that there are times when you might need to cancel or change your cleaning appointment. We ask that you give us 48 hours cancellation notice. Due to the high demand for our services, if you cancel less than 48 hours of your scheduled appointment, you will incur a $35 per scheduled cleaner cancellation fee. Any appointments canceled less than 24 hours of the scheduled start time will be charged the full amount of the cleaning. If member of the Simply Green Cleaning team arrives at a scheduled cleaning appointment and is unable to gain access to your home you will be responsible for paying the full amount of the cleaning.